Privacy Policy

This Privacy Policy describes how CEC PLUMBING, INC. ("we," "us," or "our") collects, uses, and discloses information when you visit our website or engage with our services. As a licensed and insured plumbing contractor serving residential and commercial clients across South Florida, specializing in comprehensive services including drain cleaning, leak detection and repair, water heater installation, video sewer inspections, and 24/7 emergency plumbing solutions, we are committed to protecting your privacy and handling your personal information with care and transparency.

Information We Collect

We collect various types of information in connection with the services we provide. This information may include:

• Personal Information: When you contact us for services, request a quote, or interact with our website, we may collect personal information such as your name, physical address, and other details necessary to provide our plumbing services.
• Usage Data: We may also collect information that your browser sends whenever you visit our website. This Usage Data may include information such as your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data. This helps us understand how our website is used and improve its functionality.
• Customer Service Interactions: Records of your communications with us, including service requests, feedback, and support inquiries.

How We Use Your Information

We use the collected information for various purposes, primarily to deliver our prompt and reliable plumbing services and enhance your customer experience. Specifically, we use your information to:

• Provide, operate, and maintain our plumbing services, including scheduling and completing service calls.
• Process your service requests and manage appointments.
• Communicate with you regarding our services, updates, or offers relevant to your needs and our commitment to customer satisfaction.
• Improve and personalize your experience on our website and with our services, leveraging our 17 years of experience to serve you better.
• Understand and analyze how you use our website to enhance its usability and effectiveness.
• Detect, prevent, and address technical issues or security incidents.
• Comply with legal obligations.

How We Share Your Information

We do not sell, trade, or otherwise transfer your Personal Information to outside parties without your explicit consent, except as described below:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, conducting our services, or serving you, provided those parties agree to keep this information confidential. Examples include scheduling software providers or IT support.
• Legal Requirements: We may disclose your information when required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.
• Protection of Rights: We may disclose your information when we believe disclosure is appropriate to protect the rights, property, or safety of CEC PLUMBING, INC., our customers, or others.

Data Security

The security of your data is important to us. We implement a variety of security measures to maintain the safety of your personal information when you place a service request or access your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Your Choices and Rights

You have certain rights regarding the personal information we hold about you:

• Access and Correction: You may request access to the personal information we hold about you and request that any inaccurate information be corrected.
• Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.

To exercise any of these rights, please contact us at the address provided below.

Third-Party Links

Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our services are not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us: